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FAQs

Order Information

**NEW** Have the 2017 Prospect Handbooks shipped to customers yet?

Yes, the Prospect Handbook has arrived and pre-orders are being shipped out now as fast as possible.

 

**NEW** When will my handbook arrive?

If you pre-ordered the Prospect Handbook, it should be mailed out soon.  Please refer to your order confirmation e-mail when you placed your order for a link to track your purchase.

Prospect Handbooks that have not been pre-ordered will be mailed out after all pre-orders have been shipped.

 

**NEW** I have a question about my Prospect Handbook order and I can't find an answer online.  How do I contact customer service?

If you have a question for customer service pertaining to your order, please contact us via e-mail at customerservice@baseballamerica.com and we'll respond within 48-hours. 

 

How can I track the status of my order?

After you've placed your order, you should receive a confirmation e-mail, within 24-hours, from our store that contains a link for tracking your purchase.

 

What if I placed an order through the old store?  Did the order carry over to the new store?

Yes, any order you have placed in the previous version of our online store is still in our system and will be fulfilled.

 

How do I update or cancel my order?

To update or cancel your order, you may contact our customer service at customerservice@baseballamerica.com.  Please include your name, order number and the details of your request.

Please note, if your order has already shipped, we will not be able to make changes to your order.

 

What do I do if my package was lost?

If the delivery date has passed or if your order's status is marked as delivered but you have not received it, please contact customer service at customerservice@baseballamerica.com and we will work with you to get it straightened out.

 

Payment

What payment methods do you accept?

We accept Visa, MasterCard, American Express and Discover cards.  If you have any issues with payment during checkout, please contact customer service at customerservice@baseballamerica.com.

 

Returns / Refunds

What is your return policy?

Within 30 days of your receipt of our product, you may exchange it for another Baseball America product, subject to the limitations set forth below. Please return the original item to us, in "new" form, with all original materials and packaging, at the address below and place another order for the item you wish to purchase. We will pay for shipping the new item to you, and you will be responsible for paying to ship the original item back to us.


Upon our receipt of your original item, we will refund to you the original purchase price, in the original method of payment, if your return is in compliance with this policy. Unfortunately, we cannot refund any original shipping charges and handling charges you paid, unless an error occurred on our part in shipping your order.

You may read more about our return policy here.

How long does it take to process a return?

It may take up to ten (10) business days to process returns once we receive them.

 

Shipping

What are your shipping costs and methods?

We offer standard and premium shipping to all US-based orders and standard shipping on Canadian and International orders.  Our shipping costs are as follows:

SHIPPING & HANDLING
S&H OPTIONS
1 Item
2 Items
3 Items
4 Items
5 Items
More than 5 Item^
US Standard
$6.50
$8.50
$10.50
$12.50
$14.50
Add $2.00 each item
US Premium
$9.50
$12.50
$15.50
$18.50
$21.50
Add $3.00 each item
Canadian Standard
$18.50
$26.50
$34.50
$42.50
$50.50
Add $8.00 each item
International Standard
$27.00
$37.00
$47.00
$57.00
$67.00
Add $10.00 each item
^for orders containing more than 25 items, please contact customerservice@baseballamerica.com or call 800-845-2726 for bulk purchasing.

 

When will my order ship?

Non-subscription-based products (books, apparel, etc...) are shipped when available.  Please allow for the following shipment times:
  • Standard shipping - 5 to 10 business days (via USPS or UPS)
  • Premium shipping - 3 to 5 business days (via USPS Priority)
For new print subscriptions, please allow 4 to 6 weeks for the first issue to arrive.

 

Do you ship to Canada or internationally?

Yes, we ship to Canada as well as internationally.

 

last updated 2017-02-06 @ 11:55 AM ET